1. Introduction

Welcome to Blazer, the leading platform for digital event management, ticketing, and cloakroom services. By using Blazer's web application or mobile application (the "Service"), you accept these terms of service (the "Terms"), which describe your rights and obligations as a user (the "User"). These Terms govern the use of the Service provided by Blazer Event Systems AB (559490-7601) (hereinafter referred to as "Blazer"). By accepting the Terms, through registration or use of the Service, you enter into an agreement with Blazer. "Facility" refers to the specific location, such as a club, restaurant, venue, or other establishment where the User has used the Service.

2. Acceptance of Terms

By using the Service, you accept these Terms. These Terms will cease to apply when you stop using the Service. Some parts of the Service may require you to register an account (the "Account"). When registering an Account, you must provide accurate information.

3. Services Provided

3.1 Digital Tickets

The Service enables Users to:

• Purchase entrance tickets to venues and events
• Access digital event tickets
• Verify ticket validity
• Receive refunds where applicable

3.2 Cloakroom Services

The Service enables Users to:

• Receive digital tags when depositing items at connected cloakrooms
• Retrieve items using digital tags or phone number verification
• Handle lost and found items through the designated Facility

3.3 Event Access

The Service enables Users to:

• Purchase tickets in advance
• Sign up to guest lists
• Receive event-specific information and updates

4. Payments and Transactions

4.1 Payment Terms

• All payments are processed directly by Blazer
• Prices are displayed in SEK and include all applicable fees
• Available payment methods are shown at checkout
• Payment must be completed before tickets or services are issued
• Users must provide accurate payment information
• No additional fees beyond those specified by Blazer will be charged for ticket purchases

4.2 Tickets and Validity

Important Information:

• Tickets purchased through Blazer are valid for event entry
• Tickets can be used by any person presenting the valid ticket
• Each ticket can only be used once for entry
• Blazer does not provide functionality for transferring tickets within the Service
• The purchasing User is responsible for ensuring the ticket reaches its intended recipient securely

4.3 Right of Withdrawal and Refunds

Important Consumer Information:

• According to Swedish law, there is no right of withdrawal (no cooling-off period) when purchasing tickets for concerts and events
• You may be entitled to a refund if:
  • The event is cancelled
  • The event is rescheduled
  • The event is relocated
• Event organizers are responsible for communicating any changes, cancellations, or rescheduling of events directly to ticket holders
• Blazer is not responsible for communicating event changes or cancellations

4.4 Refund Process

To request a refund:

1. Send an email to support@blazer.app including:
   • Your purchase receipt
   • The reason for requesting a refund
   • Your contact information

Refunds will only be processed:

• Through our support system
• To the same phone number used for the original payment
• Within 12 months of the original purchase
• For a maximum of the original purchase amount

4.5 Pricing and Fees

• All prices include VAT where applicable
• Service fees are clearly displayed before purchase
• All fees are specified by Blazer at the time of purchase
• No additional fees will be added to the ticket price
• All fees are non-refundable unless otherwise specified in the refund request process

5. User Obligations

Users agree to:

• Provide accurate personal information
• Maintain the security of their Account
• Follow Facility-specific rules and regulations
• Not attempt to circumvent platform security measures

6. Liability and Limitations

6.1 Blazer's Responsibility

Blazer is responsible for:

• Platform functionality and technical operations
• Payment processing
• Digital ticket issuance
• Customer support related to platform usage

6.2 Entry Conditions and Facility Rights

Important Notice:

• Entry to venues and events is subject to the Facility's and organizer's rules and policies
• Entry may be denied for:
  • Security reasons
  • Behavioral issues
  • Violation of Facility policies
  • Intoxication
  • Any other reason deemed valid by the Facility or organizer
• The Facility/organizer maintains full discretion over entry decisions
• Blazer cannot guarantee entry even with a valid ticket

6.3 Limitations of Liability

Blazer is not responsible for:

• Event execution or quality
• Facility security or safety
• Entry denial based on Facility policies or guest behavior
• Facility-specific entry requirements or ID verification policies
• The organizer's decisions regarding entry or event management
• Personal injury or property damage at events
• Lost or stolen items
• Third-party service failures

7. Transfer and Sale of the Service

Blazer reserves the right to transfer or sell the Service, including user data and other relevant business assets, to another company. In such a transfer or sale, user data will continue to be handled in accordance with GDPR and our Privacy Policy up until the transfer. Blazer is not responsible for subsequent owners' handling of user data.

8. Use of Registered Information

Blazer reserves the right to use and, when necessary, transfer registered information to third parties in accordance with our Privacy Policy and these Terms. Consent for such use and transfer is obtained through the User's active use of the Service. Users have the right to request at any time that their personal data be deleted from the system, which also means they can no longer use the Service.

9. Compensation Claims for Misuse of the Service

In case of misuse of the Service, such as unauthorized access or manipulation of the system, Blazer reserves the right to claim compensation from the responsible User. Compensation amounts are adjusted based on the violation committed and are proportional to the damage. For minor violations, a fee of 1,000 SEK may be required; for major violations affecting the Service's function or integrity, a fee of up to 50,000 SEK may be required. The process for determining the damage and claiming compensation will be fair and transparent, in accordance with applicable law.

10. Changes to Terms

Blazer reserves the right to make changes to these Terms at any time. Users will be informed of such changes, and continued use of the Service after changes have taken effect constitutes acceptance of the new Terms. Users always have the option to opt out and have their information deleted from the system.

11. Dispute Resolution

Disputes arising from or in connection with these Terms shall be resolved in accordance with Swedish law in the Stockholm District Court as the court of first instance.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

• Company: Blazer Event Systems AB
• Contact person: Emil Lidbom
• Email: info@blazer.app

1. Introduction

Thank you for choosing Blazer, Sweden's most innovative digital event platform. We are committed to protecting your privacy and ensuring transparent handling of your personal data when you use our Service.

2. About this Policy

This privacy policy (the "Policy") describes how Blazer Event Systems AB (hereinafter referred to as "Blazer", "we", "us") processes personal data collected through the Service. The Policy applies to all services offered through Blazer. Any future services will be covered by this Policy unless otherwise stated at the launch of the new service.

3. Our Obligations

Blazer commits to protecting your personal data and provides the following rights in accordance with applicable data protection legislation, including GDPR:

• Right of access: You have the right to access the personal data we process about you
• Right to rectification: You can request correction of inaccurate or incomplete personal data
• Right to erasure: You have the right to request that we delete your personal data
• Right to restriction: You can request that we restrict the processing of your personal data
• Right to object: You have the right to object to the processing of your personal data under certain circumstances
• Right to data portability: You can request a copy of your personal data in an electronic format
• Right not to be subject to automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling

4. Personal Data Processed

We process the following categories of personal data:

• Contact information (name, email address, mobile number)
• Usage data (event attendance, digital tickets, cloakroom usage)
• Payment information (transaction history, payment methods)
• Device and location data

5. Data Sharing

Your information may be shared with:

• Event venues and organizers (limited to necessary event-related information)
• Payment processors for transaction handling
• Service providers who assist in platform operations
• Law enforcement when required by law

6. Phone Number Usage

Phone numbers are used for:

• Payment processing and verification
• Refund management
• Service notifications
• Other purposes with explicit consent

7. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication measures
• Staff training on data protection

8. Use of Cookies

Blazer uses a limited number of cookies that are necessary for our Service to function correctly and securely. Cookies are small text files stored on your device when you use our Service.

8.1 What cookies do we use?

We use the following types of cookies:

• Authentication cookies: These are used to remember your login session and ensure you remain logged in as you navigate our platform
• Security cookies: These help us protect your use of the Service, for example by preventing CSRF (Cross-Site Request Forgery) attacks

8.2 Purpose of our cookies

The purpose of our cookies is to:

• Ensure you remain logged in during your session
• Protect your use of the Service against security threats
• Enable basic functionality that is necessary for the Service to function correctly

8.3 Cookie Management

The cookies we use are necessary for the Service to function. If you choose to disable these cookies via your browser settings, it may affect your ability to use certain parts of our Service.

9. Storage and Deletion

Your personal data is stored only for as long as necessary for the purposes for which it was collected. You can request deletion of your data by contacting us at info@blazer.app. Note that some information may be retained if required by law or legitimate business purposes.

10. Marketing Communications

We may send you marketing communications about our services if you have given your consent. You can opt out of marketing communications at any time by:

• Contacting us at info@blazer.app

11. Changes to the Policy

We reserve the right to make changes to this Policy. You will be informed of significant changes and, where necessary, asked to provide consent to the updated terms.

12. Data Protection Officer

For questions about how we process your personal data or to exercise your rights under data protection law, you can contact our Data Protection Officer:

• Company: Blazer Event Systems AB
• Contact person: Emil Lidbom
• Email: info@blazer.app

13. Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY):

• Website: www.imy.se
• Email: imy@imy.se